Privacy Policy

RealStash’s Site, Platform and App Privacy Policy

Last Revised: July 3, 2018

RealStash Inc. and its subsidiaries (“RealStash”, “Company” “we” or “us”) respect the privacy of the visitors and/or users of its Site, Platform and App (“User” or “you”) and is committed to protect the personal information that its Users share with it, through their use of the Site, Platform and App. We believe that you have a right to know our practices regarding the information we may collect and use when you visit and/or use our Site, Platform and/or App.

Capitalized terms which are not defined herein, shall have the meaning ascribed to them in our Terms and Conditions at [www.realstash.com/terms-of-service] (“TOU”), into which this Privacy Policy is incorporated thereto by reference.

1. Your Consent (PLEASE READ CAREFULLY!)

BY INSTALLING THE APP ON YOUR MOBILE DEVICE, ENTERING INTO, CONNECTING TO, ACCESSING AND/OR USING THE APP OR ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE AND/OR PLATFORM, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (THE “PRIVACY POLICY“), INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT INSTALL, ACCESS AND/OR USE THE APP AND/OR SITE AND/OR PLATFORM AND YOU ARE REQUESTED TO PROMPTLY UNINSTALL THE APP FROM YOUR MOBILE DEVICE.

FOR AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO US.

NOTE: The Site is intended ONLY for Users over the age of eighteen (18).

2. Which information we may collect on our Users?

We may collect two types of data and information from our Users:

  • a.     Non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from whom we have collected the Non-personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User, and which is available to us while such User is entering into and/or using the Site, the Platform and/or App. Non-personal Information which is being gathered consists of technical information, behavioral information and aggregated information, and may contain, among other things, the activity of the User on the Site, Platform and/or App, type of operating system, User’s ‘click-stream’ or searches on the Site, Platform and/or App, type and version of browser, keyboard language, screen resolution, time spent on various screens of the App and/or Platform and/or Site, User demographics, traffic patterns, etc.
  • b.     Personally identifiable information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature.

 

  • Users of the Site and/or App and/or Platform automatically provide their IP address (or Mac Address) through log files or GPS-based functionality on mobile devices, mainly for geo-location and security purposes as further detailed below. We will access, collect, process, monitor and/or remotely store “geolocation data”, including GPS coordinates and other similar information to determine Agents and/or Renters location via the App. Users who wish to access to the Site, the App and/or the Platform through a mobile device and who do not want their device to provide location-tracking information, can disable the GPS or other location-tracking functions on their device, provided their device offers such function.
  • In addition, Personal Information which is being gathered consists of any personal details provided consciously and voluntarily by the User:
  • Visitors of the Site may only visit the Site. Users who are interested in using the Platform and/or the App, are required to open an Account wherein they are required to provide their full name and e-mail address, and to choose a password. Agents are required to provide their contact information, information regarding their professional affiliations in real estate and a profile picture which will be available to the Users of the App and/or Platform.
  • Alternatively, a User can open an Account and signup to the Platform and/or App via existing third party accounts (e.g., Facebook.) used by such User (“Social Network Account”). In the event that a User registers to the Platform and/or App through his/her existing Social Network Account, then such Social Network Account provides us with access to certain information about such User as is stored in the User’s Social Network Account, namely, the User’s full name, email, country and/or any other information which is detailed and displayed to the User in the notice which appears during the integration process with such Social Network Account. Please read carefully such notice in order to understand what information is made available to us via your Social Network Account. We may collect your login information and other relevant information necessary to enable us to access your Social Network Account in order to collect the abovementioned data contained within your Social Network Account which you provided us access to. We may store the above-mentioned information (or any part of it), in order to achieve the purposes set forth herein. Please remember that the manner in which social networks use, store or disclose your information is governed solely by their policies and we will have no liability or responsibility for the privacy practices or other actions of such social networks. If you do not agree to these practices please do not use the social network integration feature. You hereby agree that such information will be stored even after the linkage to your Social Network Account expires, for any reason.
  • Renters may fill application forms available on the Platform and/or App, wherein certain Personal Information may be uploaded by the Renter. Such information may include, inter alia, social security number, credit scores, phone number, etc. Further, Renters may be required to fill in additional information which may include, inter alia, information regarding employment history and current employment status, etc. Please note that such application forms may be provided by our authorized third party service providers – please read their terms of use and privacy policies to understand their privacy practices.
  • The Personal Information is collected from details the Users provide in the registration form or any other form (such as the contact form available on the Site, the Platform and/or App) which includes the User’s full name, e-mail address and text message. Additional information may be requested in the future.
  • Personal Information may be collected from the details the User may provide us while contacting us via the support e-mail address and/or via our third party service providers’ tools.
  • Users may provide us with Personal Information which may be included in the User Generated Content uploaded to the Site, the Platform and/or the App, as applicable.
  • In addition, to the extent that you wish to use certain features of our Service (which are provided subject to payment of certain fees, as specified in the Site/Platform/App), such as payment of Listing’s application fees, you will have the option to use certain online payment method which will require you to provide to the applicable Online Payment Processors certain Personal Information (such as, a credit card number and other related billing information). We will not store such information on our servers. We only keep token information that such Online Payment Processors provide us with, and such information is strictly secured.

For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.

We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance to the Terms and the Privacy Policy.

3. How Do We Collect Information on Our Users?

There are two main methods we use:

  • a.        We collect information through your entry and/or use of the Site, the Platform and/or the App including through the use of your mobile device. In other words, when you are using the Site we are aware of it and may gather, collect and store the information relating to such usage.
  • b.       We collect information which you decide to provide us voluntarily. For example, we collect Personal Information which you voluntarily provide when you contact us through our support e-mail at: [Support@realstash.com] and/or via the Contact Forms available on the Site, Platform and/or App. We may also collect Personal Information when you register and open an Account through your Social Network Account. When registering through your Social Network Account, you agree to grant us access to Personal Information stored in your Social Network Account, as detailed above.

We may gather, collect and store such information either independently or through the help of third-party service providers as detailed below.

4. What are the Purposes of the Collection of Information?

Non-personal Information is collected in order to:

  • Use it for statistical and research purposes and for customization and improvement of our Services.
  • Enhance the User’s experience while using the Site, Platform and/or App and enable future commercial-related services.

Personal Information is collected in order to:

  • Provide and personalize our Services to our Users.
  • Verify the Users’ identity when signing in through their Account.
  • Allow us to contact Users with proposals and tailored information regarding new products, events, offers, services, features, enhancements, special offers, upgrade opportunities, and events of interest etc.
  • Be able to contact Users for the purpose of providing them with technical assistance and support.
  • Provide the Users with updates about the Company’s developments, updates, news regarding the Site and services etc.
  • Send push notifications to the User’s device after the User has agreed to accept push notifications from us. Users can deactivate push notification by changing their settings within our Service and/or their device.
  • Determine general geo-location information (i.e., country) from which the User’s computer is connected to the Internet in order for us to know the general location of our Site’s Users as well as in order to safeguard our Site, Platform and App.
  • Enable payment through third party Online Payment Processors. Please note that we do not collect and store credit card or other financial information.

5. Sharing Information with Third Parties

RealStash will not share any Personal Information it collects with any third party. Notwithstanding, RealStash may share Personal Information in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy and/or the TOU, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to User’s support requests; (e) respond to claims that any content available on the Site violates the rights of third-parties; (f) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (g) to protect the rights, property, or personal safety of RealStash, its Users, or the general public; (h) when RealStash is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets; (i) to collect, hold and/or manage your Personal Information through RealStash’s authorized third parties service providers (including, as applicable, their affiliates as necessary to provide us with the requested services), as reasonable for business purposes, which may be located in a country that does not have the same data protection laws as your jurisdiction; (j) to store or process your Personal Information through RealStash’s affiliated companies, which may be located in a country that does not have the same data protection laws as your jurisdiction; (k) pursuant to your explicit approval prior to the disclosure; or (l) the User has provided his express consent for such transfer of Personal Information.

For avoidance of doubt, RealStash may transfer and disclose Non-personal Information to third parties at its own discretion.

Please Note: RealStash shall not be liable and has no responsibility for interactions of Users who engage each other through the Site, Platform and/or App and is not liable for any damage that may result from such engagement. YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR SHARING PERSONAL INFORMATION WITH OTHER USERS AND THAT YOU ARE DOING SO AT YOUR OWN WILL AND RISK.

6. Deletion or Modification of Personal Information

If for any reason you wish to delete or modify your Personal Information you may do so via settings section in the App and/or Platform or by sending us an e-mail with adequate detail of your request to: [Support@realstash.com] and we will make reasonable efforts to modify or delete any such Personal Information within reasonable time, pursuant to any applicable privacy laws. Note that unless you instruct us otherwise we may retain and use your Personal Information after termination of your Account for as long as reasonably required for the purposes of which such Personal Information was collected, including without limitation, for future analytics and analysis, in order to comply with our legal or business requirements or obligations and to resolve disputes or to enforce our Terms, and/or enable the User to reinstate his/her Account, all as permitted under any applicable privacy laws.

Aggregate and/or anonymous information derived from your Account and/or use of the Site, Platform and/or App may remain on our servers indefinitely.

7. Minors

The Site, Platform and/or App is intended for Users over the age of eighteen (18). Therefore, RealStash does not intend and does not knowingly collect Personal Information from children under this age. We reserve the right to request proof of age at any stage so that we can verify that minors under this age are not using the Site, Platform and/or App. If we learn that we collected Personal Information from minors under the age of eighteen (18) we will delete that information as quickly as possible. Please contact RealStash at [Support@realstash.com], if you have reasons to suspect that RealStash collected Personal Information from minors under the age of eighteen (18) and we will delete that information as quickly as possible.

8. Security

We take reasonable measures to maintain the security and integrity of our Site, Platform and/or App and User information and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures. The Personal Information is hosted with reputable cloud-hosting vendors, such as AWS Cloud servers which provide advanced strict security standards (both physical and logical). Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use of your Personal Information will never occur. REALSTASH SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION.

9. Social Features

Our Site, App and Platform includes social media features (“Social Features”). The Social Features are operated or allow for social integration with certain third party social networks or third party platforms (“Social Network” or “Platform(s)”). These Social Networks and Platforms are created and maintained by third parties who are not affiliated with and/or controlled by us. If you enable this integration with such Social Networks and Platforms, your use of the Social Features is subject to the applicable third party Social Network’s or Platform’s terms of use and privacy policies. You should ensure that you read their terms of use and privacy policies to understand how they treat your information and in order to understand the methods for changing the privacy or sharing settings on such services. If you do not agree to the practices described in such terms you should not allow the Site and/or Platform to interact with such Social Networks or Platforms, however you may find that you are not able to enjoy all the features that may be made available via the Site and/or Platform. You understand that where you allow interaction with any third party Social Network or Platform, we may share data about you with your contacts (and vice versa) in order that you may enjoy social elements. This data may include, without limitation, your name and your social media profile picture. By using the Social Features you hereby agree and understand that the applicable Social Networks or Platforms may collect certain Personal Information, such as your IP address, Non-personal Information and may set cookies and/or other web tracking technologies to enable the functionality of the Social Features. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the Social Features. You hereby understand and agree that when you share content via Social Networks or Platforms that your content may become public and others may re-post-it.

10. Third Party Service Providers

We may be using third party software or service, including Online Payment Processors, in order to collect, host, store and/or process the information detailed herein. RealStash uses commercially reasonable efforts to engage with third parties that post a privacy policy governing their collection, processing and use of non-personal and personal information. Such software or service include, without limitation, Google Analytics whose privacy policy can be found at: http://www.google.com/analytics/; Amazon AWS Cloud servers whose privacy policy can be found at: https://aws.amazon.com/privacy/; and Braintree whose privacy policy can be found at: https://www.braintreepayments.com/legal. However, RealStash does not control such third party service providers. Please read their terms of use and privacy policies to understand their privacy practices.

11. Links to Third Party Websites

Certain links provided herein permit our Users to leave the Site, Platform or App and enter non- RealStash sites or services (which may include but shall not limited to Facebook, Instagram, Twitter, Google+, Google Maps, LinkedIn and Instagram). RealStash is not responsible or liable for such linked sites and services’ privacy practices and/or any other practices. Your access to, use of and reliance upon any such sites, services and content and your dealings with such third parties are at your sole risk and expense. Those linked sites and services are provided solely as a convenience to you.  Most of such linked sites and services provide legal documents, including terms of use and privacy policy, governing the use thereof. It is always advisable to read such documents carefully before using those sites and services, inter alia, in order to know what kind of information they are collecting.

12. Payment

We accept certain online payment methods, using our Online Payment Processors, which enable Users to send and receive payments securely online using a credit card or bank account. We may add or change the Online Payment Processors at our sole discretion. RealStash is not affiliated with such Online Payment Processors (for more information see our TOU), as each is an independent contractor, and neither is the agent or employee of the other, and neither is responsible in any way for the actions or performance (or lack thereof) of the other. The use of the Online Payment Processors is at the User’s discretion and sole liability and risk. It is the User’s responsibility to abide by all the terms specified by the Online Payment Processors in their terms of use and privacy policies, including but not limited to any age restrictions specified therein. You acknowledge that you are fully assuming the risks of conducting any transactions via the Online Payment Processors.

13. Cookies and Other Tracking Technologies.

When you access or use the Site, Platform and/or App RealStash and/or our third party service providers may use industry-wide technologies such as “cookies” or other similar technologies which store certain local information on your computer or device or on the Site, Platform and/or App (“Cookies”), which will allow us to enable, inter alia, automatic activation of certain features and make your experience much more convenient and effortless, to recognize your device from those of other Users of the Site, Platform and/or App, to improve the Site’s performance, to deliver a better and more personalized service according to the User’s individual interests and the device or browser used, to track Users’ use of the Site, to gather information about the Users’ approximate geographic location (e.g. city) to provide localized content, to prevent fraud and/or abuse and to estimate our audience size and usage pattern and perform other analytics. We or our authorized third party service providers may use both session cookies (which expire once you close the Site, App and/or Platform) and persistent cookies (which stay on your system until you delete them). Such Cookies included in the Service may store non-Personal Information (such as different pages viewed by a User within the Site, Platform and/or App). It is easy to prohibit, disable or delete Cookies. Most browsers will allow you to erase cookies from your computer’s hard drive or device, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Cookies you may use the settings options of your device or according to the specific instructions provided by the third party service provider’s privacy policy and terms of use. However, if you disable or erase cookies, your online experience may be limited. Cookies usually stores only Non-personal Information, such as the web pages you have visited, the duration of your browsing, etc. RealStash does not control such third party service providers.

Our emails may contain a single “web beacon pixel” which enables us to verify whether our emails (and any links or advertisements within the email) are opened. We may use this information to determine whether our emails are of interest to Users, to approach Users who do not open our emails and verify whether they wish to continue receiving them and to inform our advertisers in aggregate of the audience size for their advertisements. Please note that such “web beacon pixel” will be deleted once you delete the email from your email account. If you do not wish the “web beacon pixel” to be downloaded to your device at all, please set your email account settings to receive emails from us in plain text rather than HTML.

For detailed instructions regarding the blocking of Cookies, please refer to your browser ‘help’, ‘tool’ or ‘edit’ section or see http://www.allaboutcookies.org/manage-cookies/. Below are links to instructions regarding the blocking of Cookies on commonly used web-browsers:

14. Direct Marketing

You hereby agree that we may use your contact details you provided us with for the purpose of informing you regarding our products and services which may be of interest to you, and to send to you other marketing material, transmitted to the e-mail address you have provided. You may withdraw your consent via sending a written notice to RealStash by email to the following address: [Support@realstash.com] or alternatively following the instructions for removing yourself from the mailing list which are available in the e-mail transmitted to you.

15. International Data Transfer

We transfer information collected about you, including Personal Information, to affiliated entities, or to other third party service providers across borders and from your country or jurisdiction to other countries or jurisdictions around the world (all solely for legitimate business purposes). Please note that we may transfer such information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to such transfer of information.

16. Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Site and any information collected therein. RealStash reserves the right to change this policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this policy on the homepage of the Site and/or we will send you an e-mail regarding such changes to the e-mail address that you provided us with. Such substantial changes will take effect seven (7) days after such notice was provided on our Site or sent by e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Site after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by law and without any prior notice.

17. Got any Questions?

If you have any questions (or comments) concerning this Privacy Policy, you are most welcome to send us an email to the following address: [Support@realstash.com].